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Customer Care Customer Care

Cancellations

Chloeinstyle processes orders as quickly as possible. Once you submit your order, you will not be able to make any changes online. If you have any questions about your order please feel free to contact us at info@chloeinstyle.com. You will be responded to within 24 hours.

Return Policy

Chloeinstyle has a 100% Satisfaction Guarantee. If you are not completely satisfied with your purchase it may be returned within 7 days of delivery for a full refund, less shipping.

Simply email us at info@chloeinstyle.com or call (519) 980-5428 we will issue you a Return Authorization Number (RAN), which is valid for 5 business days.

We cannot accepts returns on the following:

  • All monogrammed and personalized items are non-refundable, and once ordered can not be cancelled.
  • All personalized items and special order items such as blankets and artwork will have a longer delivery time. Blankets are an approximate two week wait, and artwork will have an approximate three week wait time for delivery.
  • All hairclips or accessories for the hair due to hygenic reasons.
  • Special order items are final sale. Special order items include but are not limited to artwork, all personalized items, discontinued items, sale items and all bedding.
  • Any items that tags have been removed.
  • Any item that is not its original condition or is damaged.

Warranty Information

Chloeinstyle upholds the warranties offered by the manufacturers and artisans in our store.

Shipping Information

Chloeinstyle is happy to offer free shipping in the United States and Canada for orders of $150 or more before applicable taxes (Ontario residents are subject to 8% Provincial Sales Tax (PST) on items that are not exempt).
For international orders you may email your request to info@chloeinstyle.com.

Canadian & US Shipping Rates
Up to $20.00: $6.95
$20.01 - $50.00: $8.95
$50.01 - $75.00: $10.95
$75.01 - $99.99: $12.95
$100.00 - $149.99: $14.95
$150.00 and over: FREE SHIPPING

Note: An additional charge may be added at check out for oversized items.

Once we receive your order, we will advise you by email the progress of your order. Delivery time is an estimated 7-10 business days from 12 noon EST from the date your order is processed on our system for your package to be delivered.

During the holidays, it is difficult to estimate a time for delivery. Therefore your package may take longer than the estimated 7–10 days. For US orders during the holidays your package may take up to 10 extra business days.

Chloeinstyle is not responsible for items lost in the mail. If you would like to pay extra for tracking , and or signature delivery please email us with this request.

Price is shown in Canadian dollars, and an estimated US dollar amount. The US dollar is subject to change to coincide with the day’s exchange rate.

Privacy Policy and Security

Chloeinstyle takes the security of your personal information very seriously. We will never share or sell your information to any third party, and the information we collect is for the sole purpose of order processing and shipping. Chloeinstyle's Secured Socket Layer (SSL) uses the latest, industry-standard 256-bit encryption technology to ensure that your personal information is protected, and cannot be read or intercepted as it travels to our payment processing system.

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